Shipping policy

We endeavor to provide the best customer service possible. For questions or assistance with any of our products, please do not hesitate to get in touch. We are here for you! 

Shipping

We ship most domestic items via UPS ground. Depending on size, some art pieces and furniture we will ship via a specialist shipper. 

For international shipments, prices quoted at checkout exclude, import duties and local taxes (i.e. VAT). If applicable, these are payable by the customer/recipient. For example in the United Kingdom, a value added tax of 20% is due on receipt of your purchase. Please contact us for any questions.

Email: store@raoultextiles.com or (805) 899-4947 

Exchanges & Returns 

The Raoul Store does not offer returns for refunds. We are happy to send cuttings of fabric, additional photographs, and information about any of our products. If you have questions, please contact us directly. We are here to be of service. 

Full priced items can be exchanged for store credit within 14 days of receipt. To initiate an exchange please contact the Raoul Store.

via Email: store@raoultextiles.com 

via Telephone: (805) 899-4947

via Post: Raoul Store, 136 State Street, Santa Barbara CA 93101, United States. 

Trade Clients

If you are an interior design client with questions regarding our trade program, please get in touch via email. 

Sale items 

Sale items are final sale and cannot be exchanged. 

Shipping for Exchanges

To complete an exchange, please mail your product to: Raoul Store, 136 State Street, Santa Barbara CA 93101, United States. Raoul Store is not responsible for shipping costs associated with exchanges. All exchange shipments must be insured for the total value of the item(s). All items must be returned to the Raoul Store in their original packing materials.